Set the Scene for the Week – Video

‘In just 15 minutes”

In this video, I outline what you can do to set the scene for the week ahead in just 15 minutes.

I’m all about keeping it simple, having clarity and staying focused.

Here’s what I’ll go through:

  • When to do this
  • The tools to use
  • What to include when planning

By taking 15 minutes to do this, no time is wasted when you start work on Monday, it’s all about getting things done.

EmpowerBeyond – Business Performance Solutions, focusing on people, process, products and services and improving productivity and cash flow www.empowerbeyond.com.au

Values Drive Standards

Have you ever heard yourself echo the words, ‘normally I wouldn’t do this, but for you, I’ll make an exception?’ This is an example of deviating from standards. It may not be a problem initially but you might find this becomes the norm over time and now you have set a new standard that’s not aligned with your business values.  Before you know it, others are following your lead.

When things start to go in a direction that you’re not happy about, and frustration sets in, it’s a build-up of a lot of small things not going to plan and if you look closely, you will see that along the way you may have lost your direction. The direction in this case, meaning staying true to what the business stands for, the values.

Go back to your business’s values and see what part of the business, whether in the people, process or product and identify where values are not being applied consistently.

Ask why they aren’t being applied, maybe the values haven’t been clearly communicated, or it’s not clear how the business’s values are interpreted in the daily operations.

Let’s use this example. If your values are reliable and quality, a non-negotiable principle to apply in your business could be;

‘To deliver a quality product on time, every time,’ This now sets a standard.

So whether it’s yourself or your team delivering a product or service, make sure to check-in and ask if what’s being delivered is to standard. If it’s not, don’t accept it. Make the necessary changes until it is to the standard you have set and expect.

You don’t want to make a decision, where later on you find yourself saying ‘I knew I wasn’t making the right decision, but I went with it anyway.’ It could turn out to be a costly decision not only from a monetary perspective but also your brand and reputation.

P.S. When you are ready, reach out and we can discuss the standards within your business to increase efficiency, quality and profits.

EmpowerBeyond – Business Performance Solutions, focusing on people, process, products and services and improving productivity and cash flow www.empowerbeyond.com.au

Process Mapping for Business

There are so many processes we perform when running a business. Sometimes it’s hard to keep up with them all, and relying on our memory is not an effective way to run a business.

Process mapping is a tool that can be used to visualise all the steps in a sequential order that are required to complete a process.

You can look at mapping out the process by the department, for example: – Administration – Sales – Marketing – Finance – Human Resource – Customer Service – Design – Production – Distribution – Installation

From there you can then break that down further by the activities completed in those departments.

For example, the process of collection of money, ordering stock, onboarding new clients or customers, induction, handling enquiries, starting up machinery or equipment, maintenance work on machinery, receiving enquiries and giving a quote.

When mapping out a process, get all those who perform the steps to provide input. Through these discussions and a visual that make things clearer, it allows for better communication, an appreciation for other people’s contribution to the process and collaboration in improving the process.

This week the mapping out of processes was an activity I performed for a client which they found beneficial for several reasons:

  • Better visualisation of the process
  • It made it clear as to who was doing what as part of the process
  • What tasks needed to be completed and by when – Why each activity had to be completed within a particular timeframe
  • What equipment, software, material and people needed to be resourced (whether internal or external to the business)
  • Identifying areas that are a root cause to a problem (avoid band-aid fix and look to eliminating the problem)
  • Identifying areas of opportunity for improvement (to save time and money and increase quality)
  • Collaboration and input by those involved in the process (increases the acceptance of changes)
  • Creating a standard operating procedure on that process (increases standardisation and ability to cross-train people)

The process maps and standard operating procedures can continue to be updated as required.

There are many tools available to create process flow diagrams. Some provide a free trial, so use that time to navigate through the software to see which best suits you before committing to one.

P.S. When you are ready, reach out and we can discuss the processes within your business to increase your efficiency and turnaround time.

EmpowerBeyond – Business Performance Solutions, focusing on people, process, products and services and improving productivity and cash flow www.empowerbeyond.com.au

Benefits of Using the Latest Technology

Depending on your age you may know what a fax is. This morning my son aged 16 asked me, mum what’s a fax, as it appeared on his laptop when he went to print a document to a wireless printer. It got me laughing and at the same time thinking how far we have come with technology, its accessibility and having the capability of doing things differently.

I know sometimes we resist new technology and ways of doing things because our first instinct might be that it’s too hard and I have to learn something new that I don’t have the time for. Rather than thinking of short-term pain think of the long-term rewards of implementing some all of the latest technology that is available to us.

These days you can run your own business remotely and from any location. You can have access to all your documents through systems like Dropbox and Google Drive. A lot of the software available is cloud-base, so you can log on to any computer to access your work or even on your phone.

You can even send an invoice to a customer and get paid within minutes with the use of cloud-based accounting software like Xero, the use of emails and internet banking.

Internet banking has changed the way we do things. Why spend time driving to the bank, standing in line to make a transaction and then having to drive back to the office, when you can do all this within minutes online. A customer can now pay you within minutes of you sending an invoice that also has the benefit of improving your cashflow.

Below is a diagram that demonstrates how the use of technology can speed up the process.

In a world where people have a ‘now’ rather than ‘later’ mentality, who are looking for convenience and want things at the touch of their fingers, I want you to think about your business and some of the limitations you have because of the latest technology not being used.

The time it takes to get things done can be considerably cut down, giving you more time to do the things you keep saying you don’t have time for. It also gives you the added advantage to meet timelines and could be a selling point in your service delivery. For example, a fast-food chain guaranteeing a 30-minute delivery of it’s free. In some industries it is specified in the contract that each day a project goes beyond the agreed date, a penalty fee is applied.

Thinks about how can you use the latest technology to improve processes and save you time as well as being more flexible with how you do business.

P.S. When you are ready, reach out and we can discuss the processes within your business to increase your efficiency and turnaround time.

EmpowerBeyond – Business Performance Solutions, focusing on people, process, products and services and improving productivity and cash flow www.empowerbeyond.com.au

Ask for Help – Video

Today I wanted to talk about the importance of asking for help and also tapping into your network.

Very recent, I’ve had someone reach out to me that I’ve known for 18 years and she had seen the work that I have been doing with small business. She wanted to get her business online.

She wasn’t sure if I was the right person, but through our conversation, we’ve been able to get her business up and running and through my network we’ve been able to help her through the technical side of things.

So what I encourage you guys to do is start asking for help and tap into your network. I’m sure you have many people that you know that have got a skillset that can support you in your business. I’m available to have a conversation to see whether there is something I can help you with or lead you in the right direction or share with you some of the people that I know that can potentially help you.

You don’t have to do this alone.  The last thing you want to be doing is trying to figure this out, and time goes by and it could be months or years later that you’re still in the same position.

So now is a better time than ever, especially with where we find ourselves. For some we are working from home, are limited from actually working from the office or our usual place of work. So use this time to work on your business and tap into your networks and ask for that help.

EmpowerBeyond – Business Performance Solutions, focusing on people, process, products and services and improving productivity and cash flow www.empowerbeyond.com.au

Work ON the Business – Video

A conversation that’s been coming up with business slowing down has been, what do I work on while my doors are closed?

Even though the doors may be closed the back end of the business is still open. This is the time to work through the tasks you have been meaning to do but keep putting off.

The video goes into more detail, here are some points:

  • Create a short-term plan
  • Review your expenses
  • Get up to date with your numbers
  • Work on designing or creating products or service
  • Work on marketing
  • Update your skill set on programs or software you already use
  • Explore new online tools you can implement into the business
  • Clean the office/work environment

What will you be working ON in your business this week?

EmpowerBeyond – Business Performance Solutions, focusing on people, process, products and services and improving productivity and cash flow www.empowerbeyond.com.au